DORE COMMUNITY TRANSPORT  @@ DRAFT @@

HOME     ABOUT     BOOKINGS     VOLUNTEERS     CONTACT     LINKS

 

BOOKINGS

 

 

BOOKING LINE: 0345 20 20 144

Normal office hours: 9.00am to 12.00pm, Monday to Friday.

Your call will be taken by one of our Co-ordinators: Sue, Sarah & Maria.

Office hours may be varied at certain times of the year (eg Christmas and New Year)
and we normally do not operate on Bank Holidays.
There is an out-of-hours answering service on which you can leave a request (with your phone number please).
Sue, Sarah or Maria will call you back as soon as possible.

 

 

Please remember that we are not a bus service and we are not a taxi service. To use our services, you must have registered with us beforehand. However, that is very easy to do and can be done over the phone using the above phone number. Once you have registered with us, you may call in at any time during office hours and ask to book a driver. Our Co-ordinators will then see if any of our volunteer drivers is able to take you and then one of the Co-ordinators will call you back to tell you if she has been successful with that and to confirm details, including the charge. Please give at least 48 hours notice to allow time for the Co-ordinators to arrange for a volunteer driver and to create the schedule for the day.

 
 

When you first register with us you will be asked to provide some simple information about yourself (name, address and contact details), confirmation that you are aged over 16 (unless that is self-evident!), and if there is anything relevant to your transportation needs that we should be aware of (in particular mobility issues such as any need of a wheelchair and ability to climb/descend steps and also any vehicle access problems relevant to your location).

If you are acting on behalf of someone else (such as anyone aged under 16 or someone who is not able to answer for themselves), please report that fact to the Co-ordinator.

 
* If necessary, your first booking can be requested in the same phone call as your registration with us.
* Please remember that a booking has not been confirmed until one of our Co-ordinators has told you that it has been confirmed.
* It is possible that you will be asked to share the vehicle with one or more other customers.
* Most of our drivers will use one of our Fleet vehicles but some may come in their own cars.
* Some of our Fleet vehicles are ordinary cars but others can take up to 7 or 8 people. Some can take wheelchairs. All are marked as Dore Community Transport (DCT).		  

 

Our charges are modest even though our drivers will come to your door, take you where you want to go, wait for you or come back later at an agreed time, and take you back home. Thanks to a subsidy from Herefordshire Council, and donations from individuals and local Parish Councils, we have managed to keep our rates remarkably low, despite rising fuel prices.

"DOOR TO DOOR WITH DORE"